Customer Service

At Prival, we want to make sure your shopping experience is smooth and worry-free. Below you’ll find helpful information about orders, shipping, returns, and more. If you can’t find what you’re looking for, our team is always happy to assist.

Shipping

We process orders every day. Shipping times vary depending on your location, but most orders arrive within 1–2 business days. You’ll receive tracking information as soon as your order has shipped.

Returns & Exchanges

If you’re not completely satisfied with your purchase, you can return or exchange it within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact our support team.

Payments

We accept all major credit cards, PayPal, and secure checkout options. Your payment information is always safe and encrypted.

Order Support

Need help with your order? Reach out to us with your order number, and we’ll be happy to assist with updates, changes, or cancellations (before shipping).

Contact Us

Email: info@privalofficial.com
Phone: +32 4 95 67 32 18
Hours: Monday – Friday, 9am – 5pm